1. What payment methods do you accept?
We accept Credit Cards (including Visa, Mastercard, American Express).
2. Can I add an item to the order after it's placed?
Spotted something after placing your order? No problem. If you’d like to add an item, please contact our Customer Service team at info@avniorganicsinc.com
as soon as possible. If your order hasn’t been dispatched yet, we’ll be happy to include the additional item(s).
Once your order has been processed for dispatch, changes can’t be made and any extra items will need to be placed as a new order
3. What happens if I receive an incorrect item?
If you receive an incorrect item, please contact our customer support team within 48 hours of delivery. Provide your order number and clear photos of the item received. Once we verify the issue, we will arrange a replacement or offer an appropriate solution as quickly as possible. Our goal is to ensure you receive the correct product and have a smooth shopping experience.
You can also contact us through our support email or contact form, and we'll be happy to assist you.
4. What are your regular delivery times?
Holiday Season Notice
During the holiday season, shipping may take slightly longer than usual due to increased order volumes. We’re working hard to ship your order as quickly as possible. The timelines below apply to regular-season purchases.
We aim to process and fulfil all orders within 24–48 hours at our warehouse.
Once your order is ready to ship, delivery times will vary depending on your location and customs processing (for U.S. orders). Please note that the time frames below are estimates and not guaranteed.
Canada: 3–7 business days
United States: 5–14 business days
5. Where do you ship?
We offer shipping to addresses in the United States and Canada. Orders are fulfilled through our North American warehouse to ensure faster delivery and a better customer experience. If you are shopping from another region, please feel free to email us with your preferred design and size, and we’ll do our best to assist you.
6. Can I return my purchase?
If you are unhappy with your purchase for whatever reason, the items must be returned in original packaging, including any promotional gift(s) to be eligible for a refund. All returns are subject to a $15 restocking fee.
Kindly raise a form for return, we'll get back at the earliest
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