Returns & Refunds Policy
We want you to shop with confidence. If your purchase isn’t the right fit for you, you may request a return within 30 days of delivery, subject to the guidelines below.
We’re committed to making the return process as simple and hassle-free as possible.
Standard Return Policy
Most products are eligible for return within 30 days of delivery, including returns for both defective and non-defective items, subject to the eligibility requirements below.
Return Eligibility
To be eligible for a return:
- The return request must be made within 30 days of delivery.
- Items should be returned in their original condition whenever reasonably possible.
- We ask that you include the original packaging, accessories, tags, and any promotional gifts that came with your order, if available.
- Items that have been significantly damaged, altered, misused, or otherwise compromised after delivery may not qualify for a full refund.
We understand that packaging may not always be available or that a product may not be in exactly the same condition when you decide to return it. If you have concerns about whether your purchase qualifies for a return, please contact our customer support team before sending it back.
How to Request a Return
To start a return, please contact our customer support team or submit a return request through our return process.
When submitting a request, please provide:
- Order number
- Reason for the return
- Photos, if requested or helpful for us to assess the item
- Contact information
Once we receive your request, our team will review it and provide you with the next steps and return instructions.
Returns are handled by mail. Please do not send an item back without first receiving return instructions from our team.
Return Shipping
Return shipping is handled according to the circumstances of the return and the instructions provided by our customer support team.
If we provide free return shipping for an eligible return, we will provide the applicable return shipping instructions or return label.
If return shipping is the responsibility of the customer, any applicable return shipping costs will be communicated before the return is processed.
No Restocking Fees
We do not charge restocking fees on approved returns.
We believe returning an item should be straightforward, without unexpected restocking fees deducted from your refund.
Refunds
Once your returned item is received and reviewed, we’ll notify you about the status of your refund.
If your return is approved:
- Your refund will be issued to the original payment method used for the purchase.
- Refunds are generally processed within 5–10 business days after the returned item has been received and the return has been approved.
- The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
- Original shipping charges, where applicable, may be non-refundable unless the return is due to an error on our part or the product arrived damaged, defective, or incorrect.
Exchanges
Where available, we may offer an exchange for an eligible returned item.
Exchange availability may depend on product availability and the circumstances of the return. Please contact our customer support team before sending an item back if you would prefer an exchange.
Clearance and Final-Sale Items
Certain products may be offered as clearance or final-sale items and may have different return eligibility from our standard products.
When a product is designated as Final Sale, this designation will be clearly displayed on the product page and/or before the purchase is completed.
Final-sale items are not eligible for returns or refunds for non-defective reasons, including change of mind, incorrect selection, size, fit, or other reasons unrelated to a defect, damage, or an error in fulfillment.
The final-sale designation does not affect any rights or remedies that may apply to products that arrive damaged, defective, incorrect, or otherwise do not conform to the order, or any rights that cannot legally be excluded or limited.
If you are unsure whether a product is subject to our standard return policy or final-sale terms, please contact our customer support team before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order number and, where helpful, photographs or other information showing the issue.
We’ll review the circumstances and work with you to determine an appropriate resolution, which may include a replacement, exchange, refund, or other appropriate solution.
Product Condition
Products may be returned even if they are not in exactly the same condition as when delivered, provided they have not been significantly damaged, altered, misused, or otherwise compromised after delivery.
If a product has been used or its condition has changed, please contact our customer support team before sending it back so we can review the circumstances and determine the appropriate resolution.
Return Processing
Once we receive your returned item, we will review it and notify you whether the return has been approved.
Approved refunds are generally processed within 5–10 business days. Your financial institution or payment provider may require additional time before the refunded amount appears in your account.
Need Help?
Questions about a return, refund, exchange, or your order? Our customer support team is here to help.
Please contact us before sending an item back if you are unsure about eligibility or the applicable return terms. We’ll do our best to make your return experience simple and stress-free.
